Thank you for choosing us for your medical care. To help familiarize you with our office, we have listed some of our office policies below. If you do not find what you are looking for here, please feel free to contact us. We are looking forward to meeting you!
We see patients by appointment. We will always do our best to accommodate you the same day when possible. Please give our office at least 24 hours notice when you find that you need to cancel an appointment.
No-Show Policy (01-11-2018)
We appreciate the opportunity to serve your medical needs. We respect your time and we vow to see you as promptly as possible. We ask that you respect our time by calling to cancel your appointment as soon as possible when you realize that you will be unable to keep it. By calling at least two (2) hours in advance to cancel your appointment when you are unable to keep it, you allow us to book another patient who needs to be seen.
We realize that sometimes things happen beyond your control and we appreciate when you call to cancel appointments when necessary. If you fail to call to cancel your appointment at least 2 hours prior to your appointment and you fail to show up for that appointment within ten minutes of your appointment time, it will be considered a “no-show.”
It is our policy when you commit a “no-show” on your New patient (initial) clinic visit or commit a second “no-show” and all subsequent “no-shows”, you will be charged $55.00. If you accumulate three (3) “no-shows” within a two (2) year period, we may no longer be able to serve you and meet your healthcare needs by providing you with appointments within our facility. If you accumulate three (3) “no-shows” we will contact you and send you a letter informing you to seek medical treatment at another medical clinic.
We desire to help you obtain and maintain optimal, total health. Help us help you by keeping your appointments and if you are unable to keep your appointment, please call us at least 2 hours prior to your appointment time and inform us that you will not be able to keep the appointment.
All co-payments, deductibles and non-covered services are required to be paid at the time of service. For your convenience, we do accept check, cash, debit and credit cards.
When requesting refills, please be prepared to provide us with the name of the medication, the dosage and the phone number for your pharmacy. Please allow us until the end of our business day to get refills processed.
As a general rule, we do not process refill requests after hours or on the weekends unless it is an emergency.
Narcotic Medication Policy
Sometimes narcotic medication is used to treat pain. If necessary, Medical Direct Care prescribes short-acting narcotic medication for an acute condition and for a brief period of time. If chronic (long term) narcotic medication is needed, Medical Direct Care will typically use longer-acting medication and refer the patient to a pain management clinic.
Medical Direct Care will not refill narcotic medication on an initial visit.
We accept most major health insurance plans. Click here to view a complete listing.
NEW Patient Online Registration Packet (03/18)
For the convenience of our patients, we offer online registration. Reduce the amount of time spent in the waiting room by completing these forms ahead of time. Please be sure to bring your insurance card to your first visit along with these forms.
If you prefer, you may download a paper copy of our registration form by clicking here.