Medical Direct Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age,disability, or sex.

Medical Direct Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Medical Direct Care provides free aids and services to people with disabilities to communicate effectively with us, such as:
• qualified sign language interpreters
• written information in other formats (large print, audio, accessible electronic formats, other formats)

Medical Direct Care provides free language services to people whose primary language is not
English, such as:
• qualified interpreters
• information written in other languages

You can file a civil rights complaint with the U.S. Department of Health and
Human Services, Office for Civil Rights

• Electronically through the Office for Civil Rights Complaint Portal,
available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
• By mail at
U.S. Department of Health and Human Services
200 Independence Ave. SW
Room 509F HHH Building
Washington, DC 20201
• By phone at 1-800-368-1019; 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html